Refund and Returns Policy – Performance ATV Leisure

At Performance ATV Leisure, we pride ourselves on being Canada’s leading wholesale vendor of ATVs, dirt bikes, electric bikes, golf carts, and off-road vehicles. Our mission is to provide top-quality products, exceptional customer service, and a seamless shopping experience for both individual buyers and wholesale clients. To ensure your peace of mind, we have developed a comprehensive Refund and Returns Policy that is transparent, fair, and hassle-free.

Easy Returns for Complete Satisfaction

We understand that sometimes a product may not meet your expectations. That’s why we offer a 30-day return window for all eligible purchases. To qualify for a return, items must be:

  • In their original condition and packaging

  • Unused and free from any damage or modifications

  • Accompanied by the original invoice or proof of purchase

To initiate a return, contact our friendly customer support team to obtain a Return Authorization Number (RAN). This step ensures that your return is properly tracked and processed efficiently. Once we receive your item and confirm it meets the return criteria, we offer the following options:

  • Full Refund to the original payment method

  • Exchange for the same or equivalent product

  • Store Credit for future purchases

Refunds are typically processed within 5–7 business days of receiving your returned item, giving you confidence and assurance throughout the process.

Returns for Damaged or Defective Products

At Performance ATV Leisure, product quality is our top priority. If your item arrives damaged or defective, we guarantee a swift replacement at no extra cost. Simply provide:

  • Proof of damage (photos or videos)

  • Order details including invoice number

Once submitted, our team will review your request and ship a replacement as quickly as possible. We understand that downtime can impact your business or recreational plans, so we aim to resolve issues promptly and professionally.

Wholesale Customers – Tailored Return Solutions

As Canada’s trusted wholesale vendor, we recognize that businesses often purchase in bulk. Our wholesale return policy is designed to be flexible and accommodating:

  • Bulk orders are eligible for returns and exchanges under the same transparent process.

  • We offer priority support for wholesale clients, ensuring fast resolution for damaged or defective items.

  • Custom solutions are available for large or repeat orders to minimize disruption to your operations.

How to Process Your Return

  1. Contact Customer Support: Call or email our support team to explain the reason for your return.

  2. Obtain RAN: Receive a Return Authorization Number for proper tracking.

  3. Ship the Product: Return the product in its original packaging, along with the RAN.

  4. Receive Refund or Replacement: Once inspected, we issue your refund, replacement, or store credit.

Note: Customers are responsible for the return shipping unless the item is damaged or defective.

Why Choose Performance ATV Leisure for Your Purchases

We are Canada’s premier wholesale vendor, trusted by businesses, golf courses, and off-road enthusiasts nationwide. Our Refund and Returns Policy reflects our commitment to:

  • Transparency: Clear, easy-to-follow procedures for all returns

  • Reliability: Fast and professional processing of refunds, exchanges, and store credits

  • Customer Satisfaction: Ensuring you have confidence when purchasing high-quality ATVs, bikes, and golf carts

With Performance ATV Leisure, you’re not just buying a product—you’re investing in peace of mind. Shop confidently knowing that your satisfaction is our guarantee, whether you’re a first-time buyer or a wholesale partner ordering in bulk.

Final Thoughts

Our Refund and Returns Policy is designed to give you complete confidence in your purchases. At Performance ATV Leisure, we stand by the quality of every product we sell. From individual buyers to wholesale clients across Canada, we ensure that returns are easy, refunds are prompt, and replacements are hassle-free.

Experience the best in off-road vehicles, electric bikes, and golf carts, backed by a vendor who truly cares about your satisfaction. When you shop with Performance ATV Leisure, you’re choosing quality, professionalism, and the peace of mind that comes with Canada’s most trusted wholesale vendor.